Privacy Policy

LYFE 2.0 Privacy Policy

Effective Date: June 8, 2026

LYFE 2.0 is operated by Helm Enterprise Solutions LLC (“LYFE 2.0,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect information when you use the LYFE 2.0 mobile application, website, and related services.

By using LYFE 2.0, you agree to the collection and use of information described in this Privacy Policy.

1. About LYFE 2.0

LYFE 2.0 is a recovery-focused peer support and community app designed to help users connect, share encouragement, journal, and reach out for support during difficult moments.

LYFE 2.0 is not a medical provider, therapy service, crisis response service, addiction treatment provider, or emergency service. If you are in immediate danger or experiencing a crisis, call 911 or contact the 988 Suicide & Crisis Lifeline.

2. Information We Collect

We may collect the following types of information:

Account Information:
When you create an account, we may collect information such as your email address, username, display name, password credentials, and profile information you choose to provide.

Community Content:
We collect content you choose to post or share in the app, including community posts, “I’m Struggling” posts, comments, replies, support interactions, and other user-generated content.

Profile and Display Information:
You may choose a display name or nickname. Other users may be able to see your display name, profile image, posts, comments, and other information you choose to share publicly within the app.

Journal or Personal Reflection Content:
If journaling or personal reflection features are available, we may store the content you choose to enter. Journal content is intended to be private unless you choose to share it through the app.

Support and Safety Interactions:
We may collect information related to reports, blocks, moderation actions, account flags, and user safety concerns.

Device and Usage Information:
We may collect technical information such as device type, operating system, app version, crash reports, log data, approximate usage activity, and general app performance information.

Notification Information:
If you opt in to push notifications, we may use notification tokens or device identifiers to send app-related alerts, including community engagement notifications or support-related notifications.

3. How We Use Information

We use information to:

• Create and manage user accounts

• Allow users to post, comment, and interact within the community

• Display “I’m Struggling” support requests and community posts

• Send notifications if users opt in

• Provide user support

• Improve app performance and functionality

• Monitor community safety

• Review reported content

• Enforce our Terms of Service and Community Guidelines

• Prevent misuse, spam, abuse, harassment, or harmful behavior

• Maintain security and troubleshoot technical issues

• Comply with applicable laws or legal requests

4. Public and Community Information

Some parts of LYFE 2.0 are community-based. If you post in the community, comment on a post, use the “I’m Struggling” feature, or interact with other users, that content may be visible to other users.

Please do not post sensitive personal information that you do not want others to see. This includes your address, phone number, financial information, medical records, passwords, or other private information.

5. “I’m Struggling” Feature

The “I’m Struggling” feature is designed to help users reach out for peer support during difficult moments. Posts created through this feature may be highlighted or prioritized differently from regular community posts so other users can recognize that support is being requested.

The “I’m Struggling” feature is not monitored as an emergency service and should not be used as a substitute for emergency help, medical care, therapy, or crisis intervention.

If you are in immediate danger, thinking about harming yourself or someone else, or experiencing a crisis, call 911 or contact the 988 Suicide & Crisis Lifeline.

6. Sharing of Information

We do not sell your personal information.

We may share limited information in the following situations:

Service Providers:
We may use third-party providers to host, store, analyze, or support the app, such as backend infrastructure, analytics, crash reporting, notification services, or customer support tools.

Legal or Safety Reasons:
We may disclose information if required by law, legal process, court order, or if we believe disclosure is necessary to protect the safety, rights, or property of users, LYFE 2.0, Helm Enterprise Solutions LLC, or others.

Business Transfers:
If LYFE 2.0 or Helm Enterprise Solutions LLC is involved in a merger, acquisition, sale, restructuring, or transfer of assets, user information may be transferred as part of that transaction.

With Your Consent:
We may share information when you give us permission to do so.

7. Third-Party Services

LYFE 2.0 may use third-party technology providers such as Firebase, cloud hosting, analytics, push notification services, app store platforms, or other tools necessary to operate the app.

These providers may collect and process data according to their own privacy policies and terms.

8. Data Security

We take reasonable steps to protect user information from unauthorized access, loss, misuse, or disclosure. However, no app, website, database, or online service can guarantee complete security.

Users are responsible for keeping their login credentials secure and should not share their password or account access with others.

9. Data Retention

We retain information for as long as needed to provide the app, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and support safety/moderation needs.

If you delete your account or request deletion, we will take reasonable steps to delete or anonymize your personal information, unless we need to retain certain information for legal, safety, fraud prevention, moderation, or legitimate business reasons.

10. Account Deletion and Data Requests

Users may request account deletion or ask questions about their data by contacting us at:

hello@lyfe20.com

We may need to verify your identity before processing certain requests.

11. Children and Age Restrictions

LYFE 2.0 is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from someone under 18, we may delete the account and related information.

12. User Choices

You may be able to:

• Edit your display name or profile information

• Delete or modify certain posts or comments, depending on app functionality

• Turn push notifications on or off through your device settings

• Report or block other users

• Request account deletion

• Contact us with privacy questions

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, email, or other reasonable means.

Your continued use of LYFE 2.0 after changes become effective means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

Helm Enterprise Solutions LLC
LYFE 2.0
Email: hello@lyfe20.com
Website: https://www.Lyfe20.com